Customers
Ask a question and get the right answer.
- Find products and check availability
- Understand options and offers
- Get help in their own language
- Check out without a queue
Solutions
One AI. Multiple industries.
Smarter customer experiences wherever people walk in with a question: forecourt shops, supermarkets, fashion stores, cafés and hotels.
The forecourt shop that knows its regulars.
Drivers stop for minutes, not hours. ALADINO greets them at the entrance and gets them to what they came for.
- Welcomes each customer at the door, by name if they have a profile
- Finds products fast for people in a hurry
- Self checkout without waiting for a cashier
- Cameras watch the pumps for fuel loss and heat
Thousands of products, one question.
The most common question in any store is “where is it?”. ALADINO answers with stock, variants, price and the exact shelf.
- Section, aisle and shelf for every product
- Stock, variants and prices in one answer
- Offers presented when they are relevant to the basket
An assistant beside the rail.
Shoppers compare, hesitate and ask. ALADINO shows options on screen next to the product and brings in an advisor when the request needs one.
- Variants and alternatives shown on screen
- Products that go well together
- Special requests passed to an advisor with context
The menu, explained at the table.
ALADINO presents what is available, recommends what goes well together and explains the current deals.
- Menu and recommendations on screen
- Current deals and how to qualify for them
- Conversation in the guest’s language
A welcome in the lobby.
Guests arrive with luggage and questions. ALADINO welcomes them in their language and hands over to the team when a person is needed.
- A greeting in the guest’s preferred language
- Answers and directions shown on screen
- A handoff to the team with the request attached
Concept visuals.
Who it is for
Simple for the customer. Useful for the business.
Store teams
Spend time on the requests that need a person.
- Routine questions handled by ALADINO
- Handoffs arrive with full context
- Follow-ups tracked in the CRM
Management
See what customers want and what converts.
- Most searched and most purchased products
- Offers shown against offers accepted
- Footfall, activity and store performance
How a rollout runs
Eight phases, from scope to launch.
- 1
Product finalisation
Finalise features, user journeys and business rules.
- 2
UI / UX
Design the customer, team and dashboard experiences.
- 3
ALADINO core
Build the assistant and the core conversation experience.
- 4
Product & inventory
Connect product, stock, pricing and location information.
- 5
CRM
Connect customer profiles and interaction records.
- 6
Offers & recommendations
Add promotions, recommendations and related logic.
- 7
Analytics
Build business insights and reporting.
- 8
Testing & launch
Test the complete journey and prepare the production release.
Timeline and cost are confirmed once the scope, the integrations and the screens are agreed.
Roadmap
What ships first, and what comes next.
- AI conversation
- Product search
- Inventory availability
- Variants and pricing
- Product location
- Offers
- Basic recommendations
- Customer profile
- CRM connection
- Team handoff (CA / RM)
- Core analytics
- Multi-language support
- Interactive indoor navigation
- Advanced personalisation
- Predictive demand insights
- Advanced recommendation engine
- Voice-first experience
- Computer vision
- Advanced customer segmentation
- More autonomous customer actions
What is ALADINO?
ALADINO is an intelligent customer assistant. It helps people find products, understand options, discover offers and get help inside a store. At the same time it records customer and product activity, so the business can understand what people want and how they behave.
Does it replace store staff?
No. ALADINO handles routine questions. When a request needs a person, such as a complaint, a complex enquiry or a sales opportunity, it passes the conversation to your team with the context attached.
Which languages does it support?
Customers can speak or type in a supported language, and the conversation and interface switch with them. Our demos show English, Italian, Arabic, French, Simplified Chinese and Russian. The languages for your first release are agreed during scoping.
Which systems does it connect to?
ALADINO is designed to work with your point of sale, inventory, marketing and offers, loyalty programme and store operations data, plus external systems such as ERP and e-commerce. The specific connections, and how often stock information is refreshed, are agreed for each deployment.
How does payment work at self checkout?
The customer scans their products, reviews the bill and pays through a payment QR or a supported digital wallet. ALADINO then confirms the payment and provides a digital receipt. The payment provider is confirmed during implementation.
What does the business get to see?
Searches, products viewed, offers shown and accepted, recommendations, purchases and requests that needed the team. Dashboards turn this into answers: what is searched most, what sells, which offers work and where interest is not turning into purchases.
How long does a rollout take, and what does it cost?
Both depend on the scope of the first release, the integrations and the number of screens. We confirm them with you after the scoping phase.
See ALADINO in your store.
Bring your products, your offers and your questions. We will show you how ALADINO answers them.
